Analyze Chat Conversation for Chatbot and Support Agent

Understand how customers like / dislike your chatbots and agents. Learn what went well in the conversation and what can be improved.

Customers interact seamlessly with Agents

  • Give customers a beautiful and seamless chat experience
  • Help agents with live sneakpeek of what customers are typing to have them proactively respond
Customers interact seamlessly with Agents

Measure Agent Performance with CSAT Surveys

  • Capture customer feedback on the Agent interaction
  • Integrate with third party systems such as GetFeedback within the chatbot

Try our free CSAT Calculator to measure customer satisfaction levels

Measure Agent Performance with CSAT Surveys

Step by Step Survey

Understand what the customers liked / disliked by asking structured questions

Step by Step Survey

ISO 27001

Compliant

SOC 2

Certified

GDPR

Ready

Explore other use cases

Learn about the various use cases our chatbots can handle and how it can help improve your customer experience

Explore Use CasesChatbot handing off to an agent
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