Handoff to Agents via a Callback

Give customers option of connecting via their preferred channel. Create tickets and request callbacks on their behalf. Save time for both customers and agents by maintaining context and routing conversations to the right callback queue. Integrate with Zendesk Talk, Salesforce Voice, Genesys and Talkdesk.

Present Options to Customers to connect via phone

  • Route conversations to the right callback queue
  • Validate phone numbers before connecting the customers
  • Make use of existing customer details and give a one click experience

Integrate with Contact Center of your Choice

  • Integrate with a contact center of your choice.
  • Zendesk Talk, Talkdesk, Genesys and many others

Maintain conversation context

  • Help agents understand the customer issues by maintaining the conversation context
  • Provide options to connect back via different channels such as existing chat or email

10 Minutes

Training Time For A New Skill

1 Week

Deployment Time

80%

Automated Responses

Explore other use cases

Learn about the various use cases our chatbots can handle and how it can help improve your customer experience

Explore Use CasesChatbot handing off to an agent

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