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Supercharge your Customer Service

Harness the power of Artificial Intelligence to provide superior customer service 

 

Powered by Deep Learning

DeepConverse brings the power of the latest Artificial Intelligence techniques, such as Deep Learning to your contact center.

Respond Faster

Don't keep your customers waiting. Resolve issues faster using suggestions provided by DeepConverse.

Improve Accuracy

Help customer service agents provide the right answer the first time itself.

Engage Agents and Users

Reduce repetitive tasks so that agents can focus on the important one - delivering great service.

Leverage Existing IT Investments

Deploy quickly on top of existing CRM platforms

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    Salesforce Service Cloud

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    Zendesk

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    Oracle

DeepConverse integrates with your existing CRM platform for a quick and easy deployment

Works with Salesforce, Zendesk and other platforms.

Easy to deploy and use

A simple deployment process and a continuous learning loop leads to improving efficiencies over time.

Step 1: Install DeepConverse as an add-on to your existing CRM platform

Deployment is quick, due to seamless integration with popular contact center solutions.

Step 2: Inject historical logs to build machine learning models. 

DeepConverse automatically injects historical service data and builds a knowledge model based on the latest machine learning techniques.

Step 3: Deliver in the context suggestions to customer service agents.

DeepConverse's knowledge engine delivers in the context suggestions that improve agent productivity and effectiveness 

Step 4: Automate common solutions

With continuous learning, DeepConverse's machine models deliver improving efficiency over time. Users can define confidence thresholds, beyond which solutions can be automatically delivered to end users.