The complete customer support automation platform

Leverage the most advanced automation platform for exceptional customer experience

INTRODUCING DEEPCONVERSE

Supercharge your support process

Introducing DeepConverse

Supercharge your support process

Reduce Support Costs

Achieve up to 70% reduction in support costs

Meet Customer Expectations Better

Continuously augment your knowledge articles with insights from our detailed analytics

Provide Answers Faster

Allow your customers to find answers faster

Empower Customer Service Agents

Ensure speed and quality, even for new agents

AI-driven Automation Platform

An integrated toolkit to automate your support process

Ticket Deflection

Provide answers at time of ticket creation and reduce support volume.

Multi-step resolution flows driven by customer intent and feedback

Customizable ticket forms to match your support workflows

Supports Salesforce, Zendesk and other CRMs

Next Generation Chatbots

Provide precise answers based on user intent as well as execute multi-step resolution flows

Integrate with existing backend systems

Handover conversations to agents smoothly

Share images, knowledge articles and external links

Blazing Fast Search

Get answers quickly with relevant results surfaced faster

Go beyond simple keyword searches

Support multiple content sources

Federate across multiple help centers and communities

Agent Assistance

Help agents respond faster and more accurately

Surface relevant responses based on support context

Support new agents with predefined workflows

Allow agents to find content across multiple sources

The complete solution for customer support automation

Provide faster and better support at a lower cost