Leverage the most advanced automation platform for exceptional customer experience
INTRODUCING DEEPCONVERSE
Introducing DeepConverse
Achieve up to 70% reduction in support costs
Continuously augment your knowledge articles with insights from our detailed analytics
Allow your customers to find answers faster
Ensure speed and quality, even for new agents
AI-driven Automation Platform
Provide answers at time of ticket creation and reduce support volume.
Multi-step resolution flows driven by customer intent and feedback
Customizable ticket forms to match your support workflows
Supports Salesforce, Zendesk and other CRMs
Provide precise answers based on user intent as well as execute multi-step resolution flows
Integrate with existing backend systems
Handover conversations to agents smoothly
Share images, knowledge articles and external links
Get answers quickly with relevant results surfaced faster
Go beyond simple keyword searches
Support multiple content sources
Federate across multiple help centers and communities
Help agents respond faster and more accurately
Surface relevant responses based on support context
Support new agents with predefined workflows
Allow agents to find content across multiple sources
