Supercharge your Customer Service
Harness the power of Artificial Intelligence to provide superior customer service
Powered by Deep Learning
DeepConverse brings the power of the latest Artificial Intelligence techniques, such as Deep Learning to your contact center.
Don't keep your customers waiting. Resolve issues faster using suggestions provided by DeepConverse.
Help customer service agents provide the right answer the first time itself.
Engage Agents and Users
Reduce repetitive tasks so that agents can focus on the important one - delivering great service.
Leverage Existing IT Investments
Deploy quickly on top of existing CRM platforms
Salesforce Service Cloud
DeepConverse integrates with your existing CRM platform for a quick and easy deployment
Works with Salesforce, Zendesk and other platforms.
Easy to deploy and use
A simple deployment process and a continuous learning loop leads to improving efficiencies over time.
Step 1: Install DeepConverse as an add-on to your existing CRM platform
Deployment is quick, due to seamless integration with popular contact center solutions.
Step 2: Inject historical logs to build machine learning models.
DeepConverse automatically injects historical service data and builds a knowledge model based on the latest machine learning techniques.
Step 3: Deliver in the context suggestions to customer service agents.
DeepConverse's knowledge engine delivers in the context suggestions that improve agent productivity and effectiveness
Step 4: Automate common solutions
With continuous learning, DeepConverse's machine models deliver improving efficiency over time. Users can define confidence thresholds, beyond which solutions can be automatically delivered to end users.