Training Time For A New Skill
Support isn’t the ultimate adventure your customers signed up for. Move 80% of your queries from your ticket inbox to their fingertips with AI-powered automation.
Get hotels, guides, meals, cabs, and many other essential services reserved with just a few clicks.
Assist customers with any payment-related concerns or billing details.
Help agents continue the chat on the same window for queries that need human intervention.
Verify common support incidents like lost baggage and guide customers through the essential formalities.
Meet Our Happy Customers
Agents overloaded with support tickets might end up delivering a slow response time (major reason behind a poor CSAT). DeepConverse Chatbots with just 10 minutes of training and a few simple examples can answer most of the queries that otherwise would've landed in your ticket inbox. With DeepConverse AI Chatbots, you can -
Multi-step conversations to ask follow up questions.
AI to reduce your support load from repetitive queries.
Seamless chat handover to keep support hassle free for both the agent and the customer.
Inline guides on chatbot to resolve tickets faster.
History and Breadcrumbs window to help customers revisit any previous project in the brochure.
Custom fields to collect details at multiple steps (billing questions) instead of a long ticket form.
Ability to easily create, update, and publish Guides on mulitple platforms with absolutely zero coding skills.
The Ai-enabled Conversational Search helps put your customers at the centre of it all. You get to customize answers for your common queries and empower your customers with a self-service that gets their intent right, provides to the point answers, and makes them feel more confident. With DeepConverse Search, you get -
AI-enabled TypeAhead to understand intent and display answers when customers are still typing.
Federation to source answers from 50+ platforms and display on a single interface.
Multi-media content to best answer a query using images, maps, videos, .gif, PDFs, etc.
New places and new faces bring about a thousand questions to mind.