Training Time For A New Skill
Don’t compromise your CSAT with a low response time. Automate services with DeepConverse AI and get almost 80% of the queries answered without any agent involvement.
Simplify customer bookings for site visits by automating the process and avoid the long waits for human assistance.
Personalize chats using custom fields for location, budget, etc and display projects on carousels.
Your customers are always on Facebook and WhatsApp so we’ve put our support there too.
Get customer details like contact number, documents, email address, etc securely verified through an AI-Chatbot.
Agents overloaded with support tickets might end up delivering a slow response time (major reason behind a poor CSAT). DeepConverse Chatbots with just 10 minutes of training and a few simple examples can answer most of the queries that otherwise would've landed in your ticket inbox. With DeepConverse AI Chatbots, you can -
Multi-step conversations to ask follow up questions.
AI to reduce your support load from repetitive queries.
Seamless chat handover to keep support hassle free for both the agent and the customer.
Inline guides on chatbot to resolve tickets faster.
History and Breadcrumbs window to help customers revisit any previous project in the brochure.
Custom fields to collect details at multiple steps (billing questions) instead of a long ticket form.
Ability to easily create, update, and publish Guides on mulitple platforms with absolutely zero coding skills.
The Ai-enabled Conversational Search helps put your customers at the centre of it all. You get to customize answers for your common queries and empower your customers with a self-service that gets their intent right, provides to the point answers, and makes them feel more confident. With DeepConverse Search, you get -
AI-enabled TypeAhead to understand intent and display answers when customers are still typing.
Federation to source answers from 50+ platforms and display on a single interface.
Multi-media content to best answer a query using images, maps, videos, .gif, PDFs, etc.
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Deliver Frictionless support Experiences to property prospects