Get. Set. Support?
DeepConverse Has You Covered.

Each game has its own lexicon and characters. Place instant and interactive support just a few clicks away and make understanding game fun for new players.

Try DeepConverse

10 Minutes

Training Time For A New Skill

1 Week

Deployment Time

80%

Automated Responses

Instant Support

No hands off the controller when support is just a few clicks away 

Ticket inbox turning into a Warzone? Restrict the area with AI-enabled automation that can deflect up to 80% of your support queries.

Troubleshoot Streaming Issues

Assist customers with connectivity issues and game troubleshooting through complete automation.

Give rewards on chats

Make the rewards, collections, and giveaways easily accessible at one place using an AI chatbot.

Easy Access to Leaderboard

Share the individual and team ranks along with player-specific info such as profile access, wallet cards, etc

Organize In-chat polls

Publish in-chat polls on various challenges and make your games more engaging, especially for the new players.

Multi-Channel Support
with 'AI + Automation' on

01
Ai-powered Chatbots
02
Interactive Guides
03
Conversational Search
Chatbots That Answer Like
A Well Trained Gaming Expert.

Agents overloaded with support tickets might end up delivering a slow response time (major reason behind a poor CSAT). DeepConverse Chatbots with just 10 minutes of training and a few simple examples can answer most of the queries that otherwise would've landed in your ticket inbox. With DeepConverse AI Chatbots, you can -

Multi-step conversations to ask follow up questions.

AI to reduce your support load from repetitive queries.

Seamless chat handover to keep support hassle free for both the agent and the customer.

Inline guides on chatbot to resolve tickets faster.

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Guides That Make Your Knowledge Articles Fun To Interact With.

DeepConverse guides can help customers figure out what exactly is wrong with their product and make self-diagnosing easier with a step by step troubleshooting process. With DeepConverse Guides, you get -

History and Breadcrumbs window to help customers revisit any troubleshooting step.

Custom fields to collect details at multiple steps (troubleshooting questions) instead of a long ticket form.

Ability to easily create, update, and publish Guides on mulitple platforms with absolutely zero coding skills.

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AI Search That Customizes Answers And Maximizes Self-Service.

The Ai-enabled Conversational Search helps put your customers at the centre of it all. You get to customize answers for your common queries and empower your customers with a self-service that gets their intent right, provides to the point answers, and makes them feel more confident. With DeepConverse Search, you get -

AI-enabled TypeAhead to understand intent and display answers when customers are still typing.

Federation to source answers from 50+ platforms and display on a single interface.

Multi-media content to best answer a query using images, maps, videos, .gif, PDFs, etc.

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Meet Our Happy Customers

Brands Leading their Industries Automate on DeepConverse Platform

Self-help is far more convenient than
waiting for a support agent to get back

Got players struggling to get the game right?

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The complete solution for customer support automation

Provide Faster and Better Support at a Lower Cost

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