Salesforce Live Chat

Build a seamless chatbot and Salesforce live chat experience. Go beyond the out of box Salesforce experience to provide pre-chat deflection, a augmented live agent chat experience and a customized post chat experience all built with low code automations.

Let customers talk with live agents

Give customers an option to reach out to live agents on Salesforce if the agents are online
Dynamically route chats based on conversational path

Collect validated customer details

Use forms for true validation of user input
Get structured information to store in custom fields in Salesforce

Seamless live chat experience

Seamless transfer from the chatbot to the agent
Let customers know their position in the queue and wait times

Undisrupted Agent experience and Workflow

Agents get the chatbot transcript with contextual handover information
No disruptions to existing workflows and automations

Build a custom post chat experience

Collect feedback about the experience and measure CSAT
Build custom post chat conversational experience

ISO 27001

Compliant

SOC 2

Certified

GDPR

Ready

Explore other use cases

Learn about the various use cases our chatbots can handle and how it can help improve your customer experience

Explore Use Cases Chatbot handing off to an agent

Chatbot handing off to an agent

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