Salesforce Live Chat

Build a seamless chatbot and Salesforce live chat experience. Go beyond the out of box Salesforce experience to provide pre-chat deflection, a augmented live agent chat experience and a customized post chat experience all built with low code automations.

Let customers talk with live agents

  • Give customers an option to reach out to live agents on Salesforce if the agents are online
  • Dynamically route chats based on conversational path

Collect validated customer details

  • Use forms for true validation of user input
  • Get structured information to store in custom fields in Salesforce

Seamless live chat experience

  • Seamless transfer from the chatbot to the agent
  • Let customers know their position in the queue and wait times

Undisrupted Agent experience and Workflow

  • Agents get the chatbot transcript with contextual handover information
  • No disruptions to existing workflows and automations

Build a custom post chat experience

  • Collect feedback about the experience and measure CSAT
  • Build custom post chat conversational experience

ISO 27001






Explore other use cases

Learn about the various use cases our chatbots can handle and how it can help improve your customer experience

Explore Use CasesChatbot handing off to an agent

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