Order Lookup

Help customers self serve by giving them an option to lookup their order. Integrate with e-commerce systems such as Shopify, Digital River, Narvar and others to validate the customer, their order. DeepConverse Chatbots can fetch information and you can render it in a rich format for customers to consume this information.

Help customers lookup their order status

  • Give options to lookup order via multiple paths such as Email, Phone, Credit Card
  • Validate the user via a multi step verification
  • Seamless integration with Twilio and Sendgrid

Collect customer details with validation

  • Dynamically render forms relevant to the path chosen by the customers
  • Use form validation to get structured inputs

Present Order Status with Details

  • Present a rich view of the customers order with Product images, Quantity and Tracking
  • Tell them about the status of the order integrating with shipping carriers such as Fedex, UPS, DHL, USPS, etc.
  • Let automation save your agents time by letting users self serve

ISO 27001

Compliant

SOC 2

Certified

GDPR

Ready

Explore other use cases

Learn about the various use cases our chatbots can handle and how it can help improve your customer experience

Explore Use CasesChatbot handing off to an agent
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